FAQ
FAQS
Depositing at Prism is very easy thanks to our quick-deposit window on the Prism home page. And if you need a little more help with crypto transactions, check out our all-inclusive Bitcoin Guide, our in-house guide on how to set up a crypto wallet, purchase your crypto, and make your first deposit at Prism.
Alternatively, if you want to know more about our crypto deposit and withdrawal methods, you should not hesitate to contact our customer service specialists, they will do their best to answer any query you might have.
If you are depositing without claiming a bonus, the minimum deposit amount is only $30.
So you want to cash out your winnings? Awesome! Here’s how:
- Click on the green “CASHIER” icon on the top-right corner of the screen.
- Select the “Withdraw” tab on the left side of the Cashier menu.
- Enter your withdrawal amount.
- Select your payout method.
- Click “Withdraw” to submit your request and the funds will be on their way!
Deposits can be delayed for several reasons, including network errors or incorrectly entered personal details. Make sure you have entered all your deposit details correctly or contact our Deposit Center for more help.
It might also be that your transaction has not yet been confirmed on the blockchain. In some cases, it could take up to 10 minutes for a transaction to be approved on the blockchain, so hang in there.
The other possibility is that your crypto wallet has not yet sent the funds. Also, confirm that you have used the correct deposit address to perform the transaction. In future, you might want to use the QR code function to deposit seamlessly from your mobile crypto wallet.
That depends on how quickly your transaction is confirmed on the blockchain. However, our average deposit speed at Prism is rarely over 10 minutes, and in most cases, far less. Once you’ve correctly sent funds to the wallet associated with your Prism account, your funds should reflect within a few minutes, if not instantly.
You can view all your previous deposits, withdrawals, and bonus coupons claimed by clicking on the green “Cashier” icon in the top-right corner of the page.
Yes, but keep your pants on, they're nothing too serious. The maximum withdrawal per day is currently up to $2,500, and $10,000 per week. Payments will, in most cases, be made instantly following approval procedures, but while Prism endeavors to pay out withdrawals right away, in some cases a withdrawal may take up to 72 hours to process.
You may want to take note of this: make sure you have wagered your funds before requesting a withdrawal, as this is in line with anti-money laundering policies.
You might be requested to provide a photo ID and proof of residence before requesting your cashout, so make sure you have these on hand to speed up the process. In some circumstances, we might also ask you to make a small deposit to verify your BTC crypto wallet address before any payout from a free bonus can be issued. Don't stress about it, as you will always have access to our crazy juicy deposit bonuses to make that worth your while.
No, we do not charge any fees on deposits. However, blockchain fees do apply, as with any crypto transaction. But these fees are still far lower than those associated with fiat currencies. This is just one of the reasons why players are turning to crypto for online gambling.
For withdrawals, we’re matching best practice industry standards with a 5% flat fee. This will be applied to your withdrawal amount to cover any 3rd party processing fee incurred.
That’s an easy one - Coinbase! We suggest using a trusted crypto exchange and wallet, and Coinbase is certainly one of the most popular among players. See our Prism Bitcoin Guide on how to set up your Coinbase account and purchase your crypto.
We currently accept Bitcoin, Litecoin, Bitcoin Cash, Binance Coin, Ethereum, Ripple, Dogecoin, and other crypto currencies for deposits. You can only withdraw your funds using Bitcoin at present, but we’re working hard to bring you more cryptocurrencies as a payment method. The advantages of depositing and withdrawing your funds using crypto include faster, safer, and cheaper transactions, so don’t miss out.
It might be that your transaction has not yet been approved on the blockchain. Or, it’s possible that Prism may still be processing your withdrawal, which could take up to 3 business days. However, this is rarely the case, and your funds should be on their way to you shortly.
Make sure you have met the wagering requirements if you have claimed a bonus, as this may also be the reason why your withdrawal has not been paid. Check our Terms and Conditions or the Bonus FAQ for a better understanding of wagering requirements.
Watch this video tutorial and follow the easy steps!
If you need more details on how to use Crypto, click here.
